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Frequently asked questions

Looking to buy some boric acid but still unsure? You've come to the right place.

Below is a list of all the questions we've received about our boric acid powder from our customers. Hopefully they're of help to you. If you have a question which is not on this list, please email us at sales@boricacid.net.au.

Contents:

Payment

What if I don't have a PayPal account?

We use PayPal to process our payments, but you don't need a PayPal account to purchase.

Do you accept credit cards?

Yes.

What payments do you accept?

We accept Visa, MasterCard and PayPal. Visa and MasterCard transactions are processed through PayPal and you do not need to sign up to PayPal to use this.

Why don't your PayPal buttons work?

There are PayPal icons on our checkout pages but they're not clickable. If you click the Submit button on our website we will redirect you to PayPal.

Delivery

Do you offer pick-up?

No. In order to keep costs down and provide you with the best value, we don't offer pick-up or have a traditional bricks and mortar store for you to visit.

How much is delivery?

The delivery rates are the same for all of Australia.

Weight Price Method
Up to 400g $8.00 Australia Post
450g to 1.5kg $12.00 Australia Post
1.55kg to 2.5kg $14.00 Australia Post
2.55kg to 4kg $20.00 Australia Post
4.05kg to 8kg $30.00 Courier
8.05kg to 16kg $45.00 Courier
>16kg Call for a quote Courier

How long will it take for my boric acid to arrive?

We're based in Melbourne. Here's a list of the projected delivery times for all state capital cities and country locations.

  • Melbourne: 3 days
  • Adelaide: 3-4 days
  • Sydney, Canberra, Brisbane, Hobart: 4 days
  • Perth, Darwin: 5-6 days
  • Country: 6+ days

For a more precise estimated time with Australia Post, please use the Australia Post mail delivery time calculator. We ship from postcode Chadstone (3148).

Do you ship outside of Australia?

Unfortunately we only ship to Australia. We recommend you visit the boric acid section in Amazon.com if you are based in the USA or other parts of the world.

Can my boric acid be delivered to a PO Box?

For all items 4kg and under, yes!

Can my boric acid be delivered to an Australia Post Parcel Locker?

For all items 4kg and under, yes!

Although we have found the Parcel Lockers add at least an extra day to the delivery time. Then extra time is because your parcel has to go to another distribution centre. The distribution centres currently only drop parcels off in the parcel lockers daily and their scheduling is a bit out of sync.

Can you leave my boric acid delivery by the door if I'm not home?

Some of our smaller items (e.g. 400g) will fit into your letter box, but the larger ones sometimes don't. In this instance the freight agent will drop the item off at your local collection point for you to collect.

We understand that getting to your local Post Office during the week is difficult which is why we recommend registering for an Australia Post Parcel Locker. These are similar to post office boxes, but so much better. You get your own personal address, 24/7 access to your mail, can accept large parcels and are free!

I don't have my item. What should I do?

The first thing to do is refer to the tracking information which has been emailed to you. Use Australia Posts parcel tracking website to get the details of your item.

I don't have a tracking number.

If your item is via Australia Post, you should have received a email from Australia Post with the link to your tracking.

If your item is via Courier, you should have received an email from us with a link to your tracking.

Be sure to check your spam folder as sometimes the emails end up there.

If you can't find it, please contact us at sales@boricacid.net.au and we'll look into it for you.

My item is registered as "delivered" but I don't have it.

Please contact us at sales@boricacid.net.au and we'll look into it for you.

My item is late. What should I do?

If your item is via Australia Post, check the estimated delivery times for your post code on Australia Posts website. We ship from Chadstone (3148). If it's late let us know and we can submit an enquiry for you. Australia Post usually responds within 24 hours.

If your item is via Courier, please email us at sales@boricacid.net.au and we'll look into it for you.

What if my item is "Returned to sender"?

If your item is returned to us, a re-delivery fee may apply. A fee may apply in circumstances where an incorrect address has been supplied or the item isn't collected.

This is not a charge we benefit from, the fees are on-charged from the individual freight carriers to us. The re-delivery fee will be on-forwarded to release the goods for a second delivery attempt.

About our boric acid

What's the purity of your boric acid?

The purity of our boric acid is 99.5%. This is a "technical grade" and is suitable for general household use. You can get a higher purity but for the uses we recommend it's not really necessary. It's also extremely expensive.

What guarantees do you offer?

We offer a 30 day money back guarantee on all our products. If any of our products are damaged or unsuitable for use we'll replace it free of charge or refund the items purchase price.

What's the concentration of boric acid in water?

The amount of boric acid dissolved in water depends on the temperature of the water. This table below gives the maximum weight of boric acid that can be dissolved for every 100g of water.

Temperature (oC) Weight (g)
0 2.52
5 2.89
10 3.49
20 4.72
30 6.23
40 8.08
50 10.27
60 12.97
70 15.75
80 19.10
90 23.27
100 27.53

Using boric acid

What can I use boric acid for?

Check out our uses of boric acid page for some great ideas and how to guides.

How can use boric acid safely?

We have put together a complete guide to being safe with boric acid.

Storing boric acid

How do I store the boric acid once it arrives?

All our boric acid products are packaged in self standing, resealable, commercial grade pouches that are vacuum sealed. It will keep for years like this and you can store it anywhere and any way you'd like. Just remember to keep it out of reach of children.

There's a tear nick at the top, just below the vacuum seal, so you can easily open the pouch by hand. Once opened, expand the base to make it self-standing. There's a zip lock at the top to keep the contents safe in case you knock the pouch over. It also keeps it air tight to prolong its life.

You do not need a separate container. Our product is an all-in-one solution.

Where should I store my boric acid?

I keep mine on the top shelf of my laundry cupboard, just next to my washing powder. That way I know my children cannot reach it, while still making it easily accessible for me.

What if I my question is not in this list?

Please send us an email at sales@boricacid.net.au and we'll get back to you as soon as possible.

 

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